Job Summary
Provide first-line IT support to staff and students and assist with the maintenance, operation, and improvement of the school’s technology systems.
Reports To
IT Manager
Salary
฿20,000 – ฿25,000 per month
Times of Duty
- Monday to Friday 7.30 am to 4.30pm.
- Occasional weekend/holiday work required.
Key Responsibilities
The Junior IT Support Officer will be responsible for:
- Providing first-line technical support to staff and students for hardware, software, printing, classroom technology, and network-related issues.
- Supporting and maintaining the school’s IT equipment, including desktop computers, laptops, printers, projectors, interactive displays, tablets, and other classroom technologies.
- Assisting with the day-to-day operation of school IT systems to ensure reliable and efficient use across academic and administrative departments.
- Monitoring, troubleshooting, and escalating LAN and Wi-Fi connectivity issues to help maintain stable network access across the campus.
- Assisting with Mobile Device Management, including device enrolment, deployment, configuration, updates, and basic maintenance of staff and student devices.
- Providing technical support for school events, meetings, examinations, presentations, and other activities as required.
- Maintaining accurate records of IT assets, repairs, equipment loans, inventory, and related documentation.
- Supporting compliance with school IT security, safeguarding, data protection, and acceptable-use policies.
- Assisting with IT upgrades, system improvements, infrastructure projects, backups, and other technology-related tasks assigned by the IT Manager.
- Supporting audiovisual equipment and learning technologies used in classrooms, meeting rooms, halls, and shared learning spaces.
- Working collaboratively with academic and administrative staff to support the effective use of educational technology.
- Escalating complex technical issues to the IT Manager or relevant external support providers when required.
Minimum Qualifications and Experience
The successful candidate should have:
- A Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
- Previous experience in IT support, helpdesk services, system administration, school IT support, or network support is an advantage.
- Basic knowledge of Windows and/or macOS operating systems.
- Basic understanding of iPads, Android devices, Mobile Device Management systems, networking, printing, and cloud platforms.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication and customer service skills.
- The ability to work independently and collaboratively as part of a team.
- A patient, flexible, and service-minded approach when supporting staff and students.
- The ability to work effectively in a busy school environment.
- A good command of spoken and written English is preferred.
Personal Attributes
The successful candidate should be:
- Reliable, punctual, and well-organised
- Friendly, approachable, and professional
- Able to communicate clearly with both technical and non-technical users
- Willing to learn new systems and technologies
- Able to prioritise tasks and respond calmly under pressure
- Committed to supporting a safe and effective learning environment
Safeguarding Statement
Bromsgrove International School Thailand is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be expected to share this commitment and comply with all school safeguarding, child protection, and data protection policies.
If you have any queries or questions relating to the position, please feel free to contact us by email jobs@bromsgrove.ac.th
All applications must be submitted via the JobsDB website by clicking the link below. CVs sent by email will not be considered.
